GENERAL POLICY
HHI sells to motorcycle businesses and the general public. Orders can be placed by calling our toll free number Monday-Friday 8:00am-5:00pm EST. You can also fax your order in 7 days a week, 24 hours a day. Dealer inquires can be made by calling directly. To qualify for dealer pricing, an approved dealer application must be on file prior to ordering.
PRICES
HHI reserves the right to change pricing, terms and conditions without notice.
TERMS
All orders are shipped pre-paid or COD/ Certified Cashiers Check or Money Order. We also accept Visa, MasterCard, Discover and American Express. Shipping and handling fees will apply. Pre-arranged pre-payment is accepted, as some orders require a 50% deposit to be paid at time of order. 7% sales tax applies to Georgia residents. Georgia dealers must have a tax re-sale certificate on file prior to ordering to be sales tax exempt.
FOREIGN ORDERS
All foreign orders must be pre-paid in U.S. dollars only. Wire Transfer fees may apply.
RETURNS & EXCHANGES
HHI requires that you contact us directly so an RGA (Returned Goods Authorization) number can be issued BEFORE you return product. Please write the RGA number on the outside of the box for identification purposes. All product returns and exchanges are subject to inspection for determination of credit and/or refund. Credits/refunds will be issued for the amount of the merchandise only, less a restocking fee. No refunds will be issued after 30 days.
If pre-arranged with HHI, we will ship out a replacement part to you and provide you with a pre-paid return shipper label for product to be exchanged. In the event we do not receive the original shipped part back in "as new" condition within 2 weeks of you receiving the replacement part, you will be charged for the exchange.
BACK ORDERS
Products temporarily out of stock are automatically shipped when they become available. Back orders over 30 days are verified with the customer prior to shipping.
SHIPPING
All orders are shipped UPS Ground. You may request your order to be shipped Next Day Air, 2nd Day Air, 3 Day Select or Saturday Delivery
for an extra charge. Transactions for orders placed by credit card will not be processed until the day the order is shipped. All claims for loss or damage are to be made directly to UPS. We will assist when necessary. Tracking numbers are available the day of shipping.
PRODUCT CHANGES
HHI reserves the right to discontinue any product(s) as considered necessary. We also retain the right to make changes in design, construction or specifications of the product(s) we manufacture at any time without incurring any obligation to incorporate such changes in product(s) previously sold.
LIMITED WARRANTY
All HHI products sold or manufactured have a one year warranty from date of purchase against all material or workmanship defects. HHI assumes no responsibility for damages or injuries, which may result from the use or installation of its products, whether or not properly installed. HHI shall have no obligation hereunder in the event the products have been modified by any other person or organization, or where the products become defective in whole or in part as a result of improper installation, improper maintenance, improper use, abnormal operation or any other misuse or mistreatment of the product. HHI shall not assume any responsibility for special, incidental or consequential damages or costs incurred due to failure of the product. We make no claims as to the fitness of any particular use of our products, as the end use is the responsibility of the customer. HHI highly recommends test fitting all products prior to any modifications.
CHROME WARRANTY
HHI products are chrome plated to the highest quality. We take pride in our products, striving daily to provide you with top-rated show quality chrome. However, the life of your products appearance largely depends
upon the environmental conditions and your care/maintenance. Chrome products should be maintained properly by regular cleaning with mild soap and water and waxing. Do not use abrasive cleaners. HHI reserves the right to determine if the product has been maintained properly and has not been abused. HHI warrants defects in material and workmanship of chrome
plating for all products sold or manufactured for two years from the date of purchase. Applicable defects are peeling, cracking, blistering and/or separation of the plating from the product.
